JAIIB Syllabus 2023

The new JAIIB 2023 Notification has come out with a new syllabus that includes four subjects: Indian Economy & Indian Financial System, Principles & Practices of Banking, Accounting & Financial Management for Bankers, and Retail Banking & Wealth Management. The aim of this exam is to give basic knowledge about banking and financial services. The JAIIB syllabus is essential for the exam and helps candidates understand the exam better.

The JAIIB Syllabus for 2023 is extensive, but candidates can break it down into smaller sections and divide their study time over days and weeks. This will help them complete the vast syllabus within a limited period. To make the exam process easier for candidates, we have provided the revised/new JAIIB Syllabus 2023 in this article.

JAIIB Syllabus and Exam Pattern 2023

JAIIB is an exam that happens twice a year for banking and finance professionals to improve their knowledge and stay competitive. It’s organized by the Indian Institute of Banking and Finance (IIBF). People can register for the JAIIB 2023 exam online from 1st March to 1st April 2023. The exam will be held online on 7th, 13th, 14th, and 21st of May 2023. In the table below, we have provided other essential information about the JAIIB exam:

JAIIB Exam Syllabus 2023
Exam conducting Body	Indian Institute of Banking and Finance
Exam Name	JAIIB 2023
Category	Syllabus
Exam Level	National Level
Mode of Exam	Online
Exam Date	7th, 13th, 14th and 21st May 2023
Type of Questions	Multiple Choice Questions
No. of Papers	4 Papers
No. of Questions	100 each paper
Negative Marking	No Negative Marking
Selection Process	Computer Based Test
Official Website	www.iibf.org.in

JAIIB Exam Pattern 2023 [Revised]

The JAIIB exam has four subjects: Indian Economy & Indian Financial System, Principles & Practices of Banking, Accounting & Financial Management for Bankers, and Retail Banking & Wealth Management. These subjects are tested on different dates. Here are the essential details of the JAIIB exam:

• Each subject has 100 multiple-choice questions.
• There is no penalty for incorrect answers.
• You will have two hours to finish each subject.
• The exam will happen online only.
• Each subject is worth 100 marks.

Papers	Papers	No. of Questions	Total Marks	Duration
Paper-I	Indian Economy & Financial System	100	100	2 hours
Paper-II	Accounting & Financial Management of Banking	100	100	2 hours
Paper-III	Principles & Practices of Banking	100	100	2 hours
Paper-IV	Retail Banking & Wealth Management	100	100	2 hours

JAIIB Syllabus 2023 with Detail

The JAIIB exam has four papers: Indian Economy & Indian Financial System, Principles & Practices of Banking, Accounting & Financial Management for Bankers, and Retail Banking & Wealth Management. Each paper has several modules. Those who want to take the JAIIB exam should study all the topics listed in the syllabus provided by the Indian Institute of Banking and Finance. You can find the detailed revised syllabus for all four subjects below:

PAPER 1 – Indian Economy & Indian Financial System

Paper-I has four modules, which are listed below:

1. Module A- Indian Economic Architecture
2. Module B- Economic Concept related to Banking
3. Module C- Indian Financial Architecture
4. Module D- Financial Products and Services

PAPER 1 –  Indian Economy & Indian Financial System
Chapters	Topics
Module A- Indian Financial System
Indian Economy- An Overview	1- Evolution of Indian Economy 2- Basic Characteristics of Indian Economy 3- Indian Economy in Pre-British period 4- Economy till 2008 & after 2008 5- Structural changes in Indian Economy
Economic Planning in India	1- Definition of Economic Planning 2- History of Economic Planning 3- Objectives of Economic Planning 4- Types of PlanningAchievements of Planning 5- Financial resources for 5-year plans
Sectors of the Indian Economy	1- Role & Importance of Primary, Secondary, Tertiary Sector, Quaternary & Quinary Sectors 2- Different Revolutions in Primary sector 3- Difference between the sectors 4- GDP contribution of different sectors- Agriculture, Industry, Services 5- Employment growth rate in Secondary sector 6- Sunrise Sector of Indian Economy 7- Organised and Unorganised sectors
Role of Priority Sector and MSME in the Indian Economy	1- Definition & Role of Priority Sector 2- List of Priority Sectors identified in India 3- Priority Sector Lending Norms 4- Definition of MSME 5- Role & Significance of MSME in economic development 6- Contribution of MSME in GDP 7-Recent Initiatives in MSME sector viz., Atmanirbhar Bharat package, Make in India, Start-up India, Stand-up India etc.
Infrastructure including Social Infrastructure	1- Infrastructure & Economic Development 2- Energy, Power, Transport system viz., Rail, Road 3- Civil Aviation, 4- Concept of Social Sector & Social Infrastructure 5- Health, Education, Family welfare 6- Development of Health Infrastructure
Globalisation – Impact on India	1- Globalisation and its Advocacy 2- Globalisation and its Impact on India 3- Fair Globalisation & the Need for Policy framework 4- Globalisation in reverse gear –The Threatened Re-emergence of Protectionism
Economic Reforms	1- A brief overviewTransformation 2- Economic Transformation – Real Sector 3- Economic Transformation – Financial Sector 4- Economic Transformation – Integration with the Global Economy 5- Economic Reforms in India
Foreign Trade Policy, Foreign Investments and Economic Development	1- FTP – Structural Changes during 1990s 2- FTP policy – 2015-2020 3- Challenges to be addressed in upcoming FTP, FDIs, FIIs and Recent trends 4- Economic development vs economic growth 5- Importance of economic development as a dimension etc.
International Economic Organizations (World Bank, IMF etc.)	1- IMF and World Bank 2- WTO- India and WTO 4- Regional Economic Co-operations 5- Recent International Economic Issues
Climate change, Sustainable Development Goals (SDGs)	1- Core elements of Sustainable Development 2- Global Issues and initiatives 3- India’s progress in SDGs including Climate change 4- CSR Activities
Issues facing Indian Economy	1- Poverty Alleviation 2-Jobless growth 3- Rising Inequalities 4 Migration and excessive pressure on resources 5- Possible remedies 6- Pandemic situations
Module B – Economic Concepts Related to Banking
Fundamentals of Economics, Microeconomics,  Macroeconomics and Types of Economies	1- Economics – An Introduction 2- Microeconomics and Macroeconomics 3- Types of Economies, Market, Command 4- Mixed Economies
Supply and Demand	1- The Demand Schedule 2- Forces behind the Demand Curve, shifts in Demand 3- The Supply Schedule 4- Forces behind the Supply Curve, shifts in Supply 5- Equilibrium of Supply and Demand 6- Effect of a Shift in Supply or Demand 7- Interpreting Changes in Price and Quantity
Money Supply and Inflation	1- What is Money 2- Money SupplyInflation 3- Causes of Inflation 4- Measures of Inflation
Theories of Interest	1- Classical Theory of Rate of Interest 2- Keynes’ Liquidity Preference Theory of Rate of Interest 3- Money Demand Curve 4- Determination of Rate of Interest: Equilibrium in the Money Market 5- Effect of an Increase in the Money Supply, shifts in Money Demand or Liquidity Preference Curve 6- Hicks-Hansen Synthesis: IS-LM Curve Model
Business Cycles	1- Characteristics of a Business Cycle 2- Phases of a Business Cycle
Monetary Policy and Fiscal Policy	1- Tools of Monetary Policy 2- How did Monetary Policy in India Respond to the Global Financial Crisis? 3- Fiscal Policy 4- FRBM Act
National Income and GDP Concepts	1- Computation 2- Utility
Union Budget	1- Receipts 2- Expenditure 3- Plan Expenditure 4- Deficit Concepts
Module C – Indian Financial Architecture
Indian Financial System – An Overview	1- What is a Financial System? 2- Phase I: Pre-1951 organisation 3- Phase II: 1951 to Mid-eighties organisation 4- Phase III: Post-Nineties Organisation 5- Narasimham Committee (1991) on the banking system in India 6- Reform of the Banking sector (1992-2008) 7- Present Status of Banking System
Indian Banking Structure	1- Functions 2- Development of Banking in India 3- Scheduled Commercial Banks- Types and functions 4- Local Area Banks 5- Regional Rural Banks 6- Cooperative Banks: Types, Payment Banks and Small Finance Banks, NBFCs 7- Key RBI Guidelines
Banking Regulation Act, 1949 and RBI Act, 1934	1- Background of Enactment 2- PART-I Reserve Bank of India Act, 1934: Chapter I to Chapter V, Schedules to the RBI Act, 1934 3- PART-II Banking Regulations Act, 1949 4- Background and Structure of the Banking Regulation Act: Section 1 to Section 56
Development Financial Institutions	1- Evolution of Development Financial Institutions in India 2- Gaps in the Post-Independence Financial System 3- Objectives of Development Financial Institutions 4- Classification of DFIs 5- Role of DFIs in the Indian Economy 6- Changing Role of DFIs and the Emergence of Universal Banks 7- Industrial Finance Corporation of India (IFCI) 8- Industrial Credit and Investment Corporation of India (ICICI) 9- Industrial Development Bank of India (IDBI) 10- Small Industries Development Bank of India (SIDBI) 11- Export Import Bank of India (EXIM Bank) 12- National Bank for Agriculture and Rural Development (NABARD) 13- National Housing Bank (NHB) 14- National Bank for Financing Infrastructure and Development (NaBFID).
Micro Finance Institutions	1- Evolution of Microfinance in India 2- Grameen Bank Model 3- Delivery of Microfinance 4- SHG-Bank Linkage programme 5- Joint Liability Groups (JLGs) 6- Regulatory Framework for Microfinance Institutions 7- Inclusion of Bank Finance to Microfinance Institutions in Priority Sector Lending 8- Regulatory Framework
Non-Banking Financial Companies	1- What is a Non- Banking Financial Company (NBFC)? 2- Evolution of NBFCs in India 3- Role of NBFC in Promoting Inclusive Growth of India 4- Regulators of NBFCs 5- Classification of NBFCs 6- Regulatory Oversight by RBI on NBFCs 7- Types of NBFCs 8- Concept of Owned Funds and Net Owned Funds (NOF) for NBFCs 9- Bank Finance to NBFCs 10- Fair Practice Code for NBFCs 11- Applicability of Ombudsman Scheme to NBFCs 12- Scale Based Regulation (SBR): A Revised Regulatory Framework for NBFCs.
Insurance Companies	1- History and Development of Insurance 2- Privatisation and Foreign Direct Investment (FDI) in Insurance Sector 3- Insurance Business Globally and in India. 4- Insurance Penetration and Density 5- Number of Insurance Companies Operating in India 6- Legislations Governing Operation of Insurance CompaniesInsurance Intermediaries 7- ReinsuranceInsurance Repository’s-Insurance Account
Indian Financial System – Regulators & their roles	1- Role of Financial Sector Regulators in an Economy 2- Reserve Bank of India (RBI) 3- Securities and Exchange Board of India (SEBI) 4- Insurance Regulatory and Development Authority of India (IRDA) 5- Pension Fund Regulatory and Development Authority (PFRDA)
Reforms & Developments in the Banking sector	1- Bad Banks, Infrastructure financing 2- Formation/role of NaBFID-National Bank for Financing 3- Infrastructure & Development 4- Basic concepts on EASE
Module D – Financial Products and Services
Overview of Financial Markets	1- What is a Financial Market? 2- Evolution of the Financial Market 3- Segments of Financial Markets 4- Functions of Financial Markets 5- Price Discovery
Money Markets and Capital Markets	1- Call Money 2- Notice Money and Term Money 3- Treasury Bills 4- Certificates of Deposit 5- Commercial Paper 6- Repo, Tri-Party Repo 7- Bill Rediscounting Scheme (BRDS) 8- Long-Term Repo Operations (LTRO).
Fixed Income Markets – Debt / Bond Markets	1- Government Securities 2- Bond Valuation and Theorems 3- Auction of Government Securities 4- Primary Dealers 5- Fixed Income Money Market and Derivatives Association of India (FIMMDA) 6- RBI Retail Direct Scheme (RDS) 7- Corporate Bond Market, Inter-Corporate Deposits
Capital Markets and Stock Exchanges	1- Primary Market, Secondary Market Stock Exchanges in India 2- Financial Products/Instruments 3- Dealt with in the Secondary Market 4- Regulatory Requirements Specified by SEBI for Corporate Debt Securities 5- Commonly Used Terms in the Capital Market 6- Types of Capital Issues in the Primary Market 7- Eligibility Norms for Making Capital Issues 8- Intermediaries in an Issue in the Primary Market 9- Applications Supported by Blocked Amount (ASBA) 10- Qualified Institutional Placement (QIP)
Forex Markets	1- Profile of Foreign Exchange (Forex) Market 2- Evolution of the Forex Market in India 3- Characteristics of the Forex Market, Market Participants 4- LIBOR and Alternate Reference Rates (ARRs), 5- Foreign Exchange Dealers Association of India (FEDAI) 6- Foreign Exchange Management Act (FEMA), 1999 7- FX-Retail PlatformUS Dollar Index (USDX) 8- American Depository Receipt (ADR) 9- Global Depository Receipt (GDR).
Interconnection of various markets/Market Dynamics	1- Process of Interconnectedness of Financial Markets 2- Reasons for interconnectedness 3- Importance of Interconnectedness of Financial Markets 4- Heterogeneity of Financial Markets 5- Achievement of Market Integration in India 6- Different Levels of Market Integration 7- Asian Clearing Union 8- Benefits and Costs of Interconnectedness of Markets 9- Interconnectedness of the Money Market 10- Interconnectedness of the Credit Market 11-Interconnectedness of the Capital Market 12- Interconnectedness of the Forex Market 13-Integrated Treasury Operations 14-Contagion Effect
Merchant Banking Services	1- Definition of Merchant Banking 2- Historical Background 3- Development of Merchant Banking in India 4- Merchant Banking Vs Commercial Banking 5- Licensing Requirements 6- SEBI Regulations on Merchant Banking 7- Activities of Merchant Banks 8- Key Policy Requirements as per SEBI Regulations 9- Key Codes of Conduct as per SEBI Regulations
Derivatives Market including Credit Default Swaps	1- What is a Derivative? 2- History of Derivatives 3- Size of the Derivatives Market 4- Underlying Assets 5- Exchange Traded and Over-the-Counter Markets 6- Participants in the Derivatives Market 7- Functions of Derivatives 8- Types of Derivatives 9- Forward Contracts 10- Futures 11- Options 12- Swaps 13- Credit Default Swaps (CDS) 14- RBI guidelines on Credit Default Swaps 15- Documentation for Derivatives – ISDA Agreement
Factoring, forfaiting & Trade Receivables Discounting System (TReDS)	1- What is Factoring? 2- History of Factoring 3- Types of factoring 4- Domestic Factoring 5- International Factoring 6- Bills Discounting vs Factoring 7- Fees Involved in Factoring 8- Advantages of Factoring 9- What is Forfaiting? 10- Mechanism of a Forfaiting Transaction 11- Fees Involved in Forfaiting 12- Advantages of Forfaiting 13- Differences between Factoring and Forfaiting 14- What is TReDS? 15- Participants under TReDS 16- Process Flow under TReDS 17- Eligibility Criteria to Set Up and Operate TReDS
Venture capital	1- Concept of Venture Capital 2- Evolution of Venture Capital in India 3- Characteristics of Venture 4- Capital Finance 5- Stages of Venture Capital Financing 6- Process of Venture Capital Financing 7- Regulatory Aspects of Venture Capital Funds 8- Modes of Venture Capital Financing 9- Advantages and Disadvantages of Venture Capital Financing 10- Exit Routes for Venture Capital Finance
Leasing and Hire Purchase	1- Lease Finance 2- Evolution of Leasing in India 3- Types of Leasing 4- Advantages and Disadvantages of Lease Finance 5- Market Share of Various Leased Asset Classes 6- Impact of Leasing on Financial Ratios 7- Legal Aspects of Leasing 8- Regulatory Aspects of Leasing Activities 9- Hire Purchase 10- Evolution of Hire Purchase in India 11- Legal Aspects of Hire Purchase 12- Parties to a Hire Purchase Contract 13- Leasing and Hire Purchase Compared
Credit Rating agencies & their functions	1- What is Credit Rating? 2- Credit Rating Agencies (CRAs) 3- History of Credit Rating 4- Characteristics of Credit Rating 6- Importance of Credit Rating 7- Benefits of Credit Rating 8- Factors Considered while Rating Companies/Instruments 9- Process of Credit Rating 10-Credit Rating Symbols 11- Ratings Outlook 12- Regulations for CRAs in India 13- Fees for Credit Rating 14- What is Credit Scoring? 15- Credit Information Companies (CICs) in India 16- Membership to CICs, 17- Regulatory Guidelines Governing CICs 18- Credit Scores 19- Difference Between Credit Ratings and Credit Scores.
Mutual Funds	1- Mutual Funds and their Functions 2- Management of Mutual Funds 3- Evolution of Mutual Funds, 4- Classification of Mutual Funds 5- Role of Mutual Funds 6- Supervision of Mutual Funds 7- New Fund OfferRisks Associated with Mutual Funds 8- Risk Depiction – Riskometer 9- Net Asset Value (NAV) 10- Expenses RatioLoad/No-Load Funds 11- Strategies for Investment in Mutual Funds 12- Role of Mutual Funds in the Capital Market 13- Alternative Investment Funds.
Insurance Products	1- What is Insurance? 2- Fundamental Principles Governing Insurance Products 3- Classification of Insurance 4- Types of Insurance Business 5- Group Insurance Schemes 6- Micro Insurance, 7- Insurance Based Social Security Schemes 8- Bancassurance 9- Insurance Ombudsman Scheme 10- Government Business Products (Social Security Schemes like PMJJBY, PMSBY).
Pension Funds (include APY, NPS)	1- Pension System and its Aspects 2- Pension Products 3- Different Types of Pension Schemes, 4- Employees Provident Funds Scheme 5- Public Provident Fund (PPF) Scheme 6- Insurance Annuity Schemes 7- National Pension Scheme (NPS) 8- Atal Pension Yojana (APY).
Guidelines on Para Banking & Financial Services provided by Banks	1- Types of Para Banking and Financial Services provided by Banks 2- Organisation of Para Banking and Financial Services Activities by a Bank 3- Para-Banking and Financial Services Under 4- taken by a Bank 5- Disclosure of Commissions/Remunerations earned from Para Banking 6- Financial Services Activities
Real Estate Investment Funds / Infrastructure Investment Fund (concept)	1- What are Real Estate Investment Trusts (REITs) 2- History of REITs 3- Organisation of REITs, 4- Types of REITs 5- Difference Between REITs and Real Estate Mutual Funds 6- Advantages and 7- Disadvantages of Investing in REITs 8- Comparison of Various Modes of Investment in Real 9- Estate, Taxation Guidelines for Investors of REITs 10- Regulatory Guidelines for REITs. 11- What areInfrastructure Investment Trusts (InvITs) 12- Organisation of InvITs, Rationale of Setting up 13- InvITs, Activity of InvITs in India, Types of InvITs 13- Advantages and Disadvantages of InvITs, 14- InvIT’s Revenue Model 15-Taxation on Investments in InvITs

PAPER 2 – Principles  & Practices of Banking

Paper-2 has four modules, which are listed below:

1. Module A- General Banking Operations
2. Module B- Functions of banks
3. Module C- Banking Technology
4. Module D- Ethics in Banks and Financial Institutions

The detailed syllabus of all four Modules is given below:

PAPER 2 – Principles  & Practices of Banking
Chapters	Topics
Module A- General Banking Operations
Banker-Customer Relationship	1- Requirements to be Called a Bank 2- Banker-Customer Relationship 3- Bank as a Trustee 4- BaileeBailor Relationship 5- Agent-Principal Relationship 6- Lessor and Lessee 7- Indemnifier and Indemnified 8- Different Deposit Products or Services 9- Services to Customers and Investors
AML-KYC Guidelines	1- Money Laundering & Financing of Terrorism Risks 2- AML Framework in India 3- Know Your Customer Policy 4- Organisational Set-up for AML 5- Obligations under PMLA 6- Risk Management, 7- Obligations under International Agreements 8- FATF Identified Jurisdictions 9- Correspondent Banks 10- Reporting Under FATCA/ CRS 11- Reporting Obligations 12- Implications of Non-compliance of PMLA 13- ObligationsSecrecy Obligations
Operational Aspects of KYC	1- Know Your Customers (KYC) Norms 2- Wire Transfers, Other Operations – Regulations 3- CentralKYC Records Registry (CKYCR) 4- Monitoring of Transactions
Opening Accounts of Various Types of Customers	1- Personal Accounts 2- Accounts of Other Customers 3- Norms for Opening Current Accounts, 4- Obtaining Photographs of Account Holders 5- Legal Entity Identifier
Operational Aspects of Deposit Accounts	1- Salient Feature of Deposit Accounts 2- Interest on Deposit Accounts 3- Prohibitions & Exemptions, 4- Inoperative Accounts & Unclaimed Deposits 5- Operational Instructions in Joint Accounts, 5- Nomination Facility 7- Other Operational Guidelines 8- Attachment Orders 9- Procedure for Submission of Records to Statutory Authorities
Operational Aspects of Handling Clearing/Collection/Cash	1- Cheque Truncation System (CTS) 2- RBI Guidelines on Collection of Instruments 3- Cash and its Custody 4- Security Arrangements at Branches and ATMs
Banker’s Special Relationship	1- Mandate – Definition 2- Power of Attorney (POA) – Definition 3- Banker’s LienRight of Set-off 4- Right of Appropriation
Foreign Exchange Remittance Facilities for Individuals	1- Evolution of FEMA 2- Definitions 3- Bringing in and Taking out Foreign Exchange 4- Inward Remittances 5- Outward Remittances 6- Indo – Nepal Remittance Scheme
Operational Aspects of NRI Business	1- Permitted Accounts in India for NRIs and PIOs 2- Accounts in India of Foreign Nationals Visiting India 3- Special Non-Resident Rupee Account – SNRR Account 4- Remittance of Assets Held by NRIs/ PIOs 5- Acquisition and Transfer of Immovable Property in India by a Non-Resident Indian (NRI) 6- Creation of Charge on Immovable Property in India 7- Repatriation of Income and Sale 8- Proceeds of Assets Held Abroad by NRIs 9- Investments by NRIs/ PIOs
Foreign Currency Accounts for Residents and Other Aspects	1- Types of Accounts Permitted 2- Foreign Currency Denominated Accounts in India 3- Permitted Foreign Currency Accounts Outside India 4- Remittance of Assets by Foreign Nationals not Being PIOs 5- Modes of Acquiring Property Outside India by a Resident 6- Foreign Contribution (Regulation) Act 2010
Cash Management Services and Its Importance	1- Developments in CMS 2- Importance of Cash Management SystemTypes of Cash Management Services 3- Challenges and Issues
Payment and Collection of Cheques and Other Negotiable Instruments	1- Negotiable Instruments Act 2- Payment of a Cheque 3- Payment in due course – Section 10, 4- Liability of the Paying Bank – Section 31 5- Collection of Cheques – Duties of a Collecting Bank, 6- Endorsement of Cheques 7- Crossing of Cheques 8- Forged Instruments, Bouncing (Dishonour) of Cheques 9- Cheque Truncation System
Responsibility of Paying Bank	1- Negotiable Instruments Act and Paying Banks 2- Liability of Paying Banker when Customer’s 3- Signature on the Cheque is Forged 4- Payment to be in Due Course for Bank to Seek Protection 5- Payment in Good Faith without Negligence of an Instrument on which Alteration is not Apparent 6- Payment by Bank Under Mistake Whether Recoverable 7- Cheque Truncation
Responsibility of Collecting Bank	1- Statutory Protection to Collecting Bank 2- Duties of the Collecting Bank
Ancillary Services	1- Remittances: Introduction 2- Demand Drafts (DD) and Banker’s Cheques (BC) 3- Mail Transfer (MT)Telegraphic Transfer (TT) 4- National Electronic Funds Transfer System (NEFT) 5- Real Time Gross Settlement System (RTGS) 6- Electronic Benefit Transfer (EBT) Scheme 7- Mobile Banking in India, Electronic/Digital Payments 8- Safe Deposit Lockers 9- Portfolio Management Services 10- Merchant Banking 11- Government Business 12- Levying of Service Charges
Financial Inclusion & Financial Literacy	1- Financial Inclusion by Extension of Banking Services 2- Use of Mobiles/Tablets in Financial Inclusion Drive 3- Financial Literacy 4- Rural Self Employment Training Institutes (RSETI)
Customer Service Guidelines	1- Customer Service in Banks 2- Policy for General Management of the Branches 3- ATM Operations 4- Security Issues and Risk Mitigation Measures 5- Service at the Counters, 6- Information to the Customers 7- Special Arrangements at Branches 8- Other Provisions
Duties & Rights of a Banker and Customer Rights	1- Duty of Secrecy & Confidentiality 2- Duty of Reasonable Care 3- Garnishee or Attachment Order, 4- Bank’s Rights 5- Customer Awareness 6- Banking Codes and Standards Board of India 7- Obligations on the Customer
Grievance Redressal & RBI Integrated Ombudsman Scheme 2021	1- Model Policy on Grievance Redressal 2- Internal Machinery to Handle Customer Complaints/Grievances 3- The RBI – Integrated Ombudsman Scheme
The Consumer Protection Act, 2019: Preamble, Extent and Definitions	1- Purpose of The Act 2- Preamble and Extent 3- Act not Overriding on Any Other Law 4- Salient New Aspects of CPA 2019 5- Definitions 6- Various Fora Consumer Protection Councils 7- Central Consumer Protection Authority 8- Consumer Disputes Redressal Commissions 9- Jurisdictions of Commissions 10- Complaints to District Commissions 11- Complaints to State Commissions/ National Commission 12- Appeals Against Orders of District/ State Commission 13-Other Aspects, 14-Mediation Process 15- Product Liability 16- Unfair Contracts 17- Data Protection
The Right to Information Act, 2005	1- Applicability 2- Definitions 3- Right to Information 4- Obligations of Public Authorities 5- Designation of Public Information Officers 6- Procedure for Obtaining Information 7- Disposal of Request 8- Appeal, Orders in Appeal 9- Central Information Commission 10- State Information Commission 11- Penalties 12- Act to Have Overriding Effect
Module B – Functions of Banks
Banker Customer Relationship	1- Types; Different Deposit Products & Services 2- Services to Customers & Investors
KYC/ AML/ CFT norms	1- PMLA Act 2- KYC Norms
Bankers’ Special Relationship	1- Mandate; POA 2- Garnishee Orders 3- Banker’s Lien
Consumer Protection – COPRA, Banking Ombudsman Scheme	1- Operational Aspects of COPRA Act & Banking Ombudsman Scheme
Payment and Collection of Cheques and Other Negotiable Instruments	1- NI Act; Role & Duties of Paying & Collecting Banks 2- Endorsements; Forged Instruments 3- Bouncing of ChequesIts Implications 4- Return of Cheques 5- Cheque Truncation System
Opening accounts of various types of customers	1- Operational Aspects of opening and Maintaining Accounts of Different Types of Customers including Aadhaar 2- SB Rate Deregulation
Ancillary Services	1- Remittances 2- Safe Deposit Lockers 3- Govt. Business 4- EBT
Cash Operations	1- Cash Management Services and its Importance
Principles of Lending, Working Capital Assessment and Credit Monitoring	1- Cardinal Principles 2- Non-fund Based Limits 3- WC 4- Term Loans 5- Credit Appraisal Techniques 6- Sources of WC Funds & its Estimation 7- Operating Cycle 8- Projected Net WC 9- Turnover Method 10- Cash Budget 11-Credit Monitoring & Its Management 12-Base Rate
Priority Sector Advances	1- Targets; Sub-Targets 2- Recent Developments
Agricultural Finance	1- Types of Agricultural Loans 2- Risk Mitigation in agriculture (NAIS, MSP, etc.)
Micro, Small, and Medium Enterprises	1- MSMED Act, 2006 Policy Package for MSMEs 2- Performance and Credit Rating Scheme 3- Latest Developments
Government Sponsored Schemes	SGSY, SJSRY, PMRY, SLRS
Self Help Groups	1- Need for & Functions of SHGs 2- Role of NGOs in Indirect Finance to SHGs 3-SHGs & SGSY Scheme; Capacity Building
Cards, Home Loans, Personal Loans, Consumer Loans	1- Operational Aspects, Advantages, Disadvantages & Guidelines of Credit Cards 2- Procedure and Practices for Home Loans, Personal Loans and Consumer Loans
Documentation	1- Types of Documents; Procedure 2- Stamping 3- Securitization
Different Modes of Charging Securities	1- Assignment; Lien; Set-off; Hypothecation 2- Pledge; Mortgage
Types of collaterals and their characteristics	1- Land & Buildings; Goods 2- Documents of Title to Goods 3- Advances against Insurance Policies, Shares, Book Debts, Term Deposits, Gold, etc. 3- Supply Bills
Non-Performing Assets	1- Definition; Income Recognition 2- Asset Classification 3- Provisioning Norms; CDR 4- Financial Inclusion BC; BF 5- Role of ICT in Financial Inclusion, Mobile-based transactions, RSETI
Financial Literacy	1- Importance of financial literacy 2- Customer awareness
Module C – Banking Technology
Essentials of Bank Computerization	1- Computer Systems; LANs; WANs 2- UPS; Core Banking
Payment Systems and Electronic Banking	1- ATMs; HWAK; PIN 2- Electromagnetic Cards 3- Electronic Banking 4- Signature Storage & Retrieval System 5- CTS; Note & Coin Counting Machines 6- Microfiche; NPC; RUPAY
Data Communication Network and EFT systems	1- Components & Modes of Transmission 2- Major Networks in India 3- Emerging Trends in Communication Networks for Banking 4- Evolution of EFT System; SWIFT 5- Automated Clearing Systems 6- Funds Transfer Systems; Recent Developments in India
Role of Technology Upgradation and its impact on Banks	1- Trends in Technology Developments 2- Role & Uses of Technology Upgradation; Global Trends 3- Impact of IT on Banks
Security Considerations	1- Risk Concern Areas 2- Types of Threats 3- Control Mechanism 4- Computer Audit 5- IS Security; IS Audit 6- Evaluation Requirements
Overview of IT Act	1- Gopalakrishna Committee Recommendations
Preventive Vigilance in Electronic Banking	1- Phishing; Customer Education 2- Safety Checks; Precautions
Module D – Ethics in Banks and Financial Institutions
Ethics, Business Ethics & Banking: An Integrated Perspective	1- Business Ethics 2- Ethical Foundation 3- Banking Ethics in Global and Indian Contexts
Ethics at the Individual Level	1- Values 2- Norms 3- Beliefs 4- Morality 5- Conflict 6- Integrity 7- Golden RuleDilemmas 8- Decision-Making
Ethical Dimensions: Employees	1- Obligation to Bank/ Third Parties, Abuse of Official Position 2- Sexual Harassment, Conflict of Interest 3- Fair Accounting Practices, HRM Ethics 4- Employees as Ethics Ambassadors 5- Managers as Ethical Leaders
Work Ethics and the Workplace	1- Work Ethics, Benefits of Ethical Behavior 2- Unethical Behavior: Causes and Remedies 3- Code of Ethics Manual, Whistleblowing in Banks 4- Whistleblowing Laws in India
Banking Ethics: Changing Dynamics	1- Ethics and Technology, Data Security and Privacy 2- Intellectual Property Rights, Patents, and Proprietary Rights 3- Ethics of Information Security 4- Cyber Threats, Digital Rights Management

PAPER 3 – Accounting and Financial Management for Bankers

Paper-3 has four modules, which are listed below:

1. Module A- Accounting Principles and Processes
2. Module B- Financial Statement and Core Banking Systems
3. Module C- Financial Management
4. Module D- Taxation and Fundamental of Costing

Below, you will find a comprehensive outline of the syllabus for all four modules of Paper-3.

PAPER 3 – Accounting Principles and Processes
Subjects	Topics
Module A- Business Mathematics and Finance
Definition, Scope and Accounting Standards including Ind AS	1- Nature and Purpose of Accounting 2- Historical Perspectives 3- New Accounting system / Value system accounting Origins of Accounting Principles 4- Accounting Standards in India and its Definition and Scope 5- Generally Accepted Accounting Principles of USA (US GAAP), 6- Overview of IFRSs 7- Difference between GAAP and IFRS 8- Transfer Pricing
Basic Accountancy Procedures	1- Concepts of Accountancy 2- Going Concern Entity 3- Double Entry System 4- Principle of Conservatism 5- Revenue Recognition and Realisation 6- Accrual and Cash Basis
Maintenance of Cash/Subsidiary Books and Ledger	1- Record Keeping Basics 2- Account Categories 3- Debit and Credit Concepts 4- Accounting and Columnar Accounting Mechanics 5- Journalising
Bank Reconciliation Statement	1- Recording Transactions in Cash Book 2- Transactions Contained in the Pass Book/Bank StatementIs Passbook a Mirror Image of Cash Book? 3- Causes for Passbook and Cashbook being different 4- Understanding Reconciliation 5- Preparing Reconciliation Statement 6- Need for Bank Reconciliation 7- How to prepare a Bank Reconciliation Statement when extracts of Cash Book and Pass Book are given? 8- Adjusting the Cash Book balance 9- Advantages of Bank Reconciliation Statement
Trial Balance, Rectification of Errors and Adjusting & Closing Entries	1- Meaning of a Trial Balance 2- Features and Purpose of a Trial Balance 3- Types of Trial Balance and Preparation of a Trial Balance 4- Disagreement of a Trial Balance 5- Classification of Errors, 6- Location of Errors 7- Rectification of Errors 8- Suspense Account and Rectification 9- Rectification of Errors when Books are Closed 10- Adjusting and Closing Entries
Depreciation & its Accounting	1- Meaning of Depreciation 2- Causes of Depreciation 3- Need for Depreciation 4- Factors of Depreciation 5- Accounting Entries 6- Methods of Depreciation 7- Straight Line Method 8- Diminishing Balance or Written Down Value (WDV) Method 9- Advantages and Disadvantages of Straight Line Method 10- Advantages and Disadvantages of Written Down Value Method 11- Units of Production Method 12- Sum of the Years’ Digits Method 13- Replacement of a Fixed Asset and Creation of Sinking Fund 14- Amortisation of intangible assets
Capital and Revenue Expenditure	1- Expenditure 2- Distinction between Capital and Revenue Expenditure 3- Receipts
Bills of Exchange	1- Types of Instruments of Credit, 2- Term and Due Date of a Bill 3- Certain Important Terms 4- ,Accounting Entries to be Passed 5- Accommodation Bill 6- Bill Books
Operational Aspects of Accounting Entries	1- Peculiar Features of Accounting System in Banks 2- Accounting Systems of Different Banks 3- Illustration
Back Office Functions/Handling Unreconciled Entries in Banks	1- Functions Performed by the Back Office 2- Reconciliation Function in Banks 3- Reconciliation of Inter Branch/ Office Entries
Bank Audit & Inspection	1- Bank AuditEmergence of Risk based Internal Audit 2- Types of Bank Audits Viz. Concurrent 3- Audit 4- Internal Audit 5- Statutory Audit 6- Role of Audit and Inspection
Module B –  Financial Statement and Core Banking Systems
Balance Sheet Equation	1- Balance Sheet Equation 2- Computation of Balance Sheet Equation
Preparation of Final Accounts	1- Preparation of Trial Balance 2- Adjustment Entries 3- Preparation of Financial Statements from Trial Balance
Company Accounts – I	1- Definition and Types of Companies 2- Distinction between Partnership and Limited Liability Company 3- Classes of Share CapitalIssue of Shares 4- General Illustrations 5- Non-voting Shares
Company Accounts – II	Form of Balance Sheet, Impact of Ind AS on Financial Statements
Cash Flow & Funds Flow	Cash Flow, Funds Flow Statement, Cash Flow Statement, Fund Flow and Cash Flow Analysis
Final Accounts of Banking Companies	1- Definition and Functions of a Bank, Requirements of Banking Companies as to Accounts and 2- Audit, Significant Features of Accounting Systems of Banks, Principal Books of Account,Preparation and Presentation of Financial Statements of Banks, Accounting Treatment of 3- Specific Items, Preparation of Profit and Loss Account, Comments on Profit and Loss AccountItems, Important Items of Balance Sheet. Disclosure Requirements of Banks to be Added as Notes to Accounts, Disclosures Prescribed by RBI Under Basel-III, Banks Listed on a Stock 4- Exchange, Implementation of Indian Accounting Standards (Ind AS)
Core Banking Systems & Accounting in Computerised Environment	1- Meaning of Computerised Accounting, Features of Computerised Accounting, Terms Used in 2- Computerised Accounting, Difference between Computerised and Manual Accounting, 3- Advantages and Disadvantages of Computerised Accounting, Functions Performed by Computerised Accounting Softwares Available in the Market, Computerisation – Scope andExperiences in Banking, 4-The Core Banking Components, Information Security, Internet 5- World Wide Web – Influences on Banking
Module C – Financial Management
An Overview of Financial Management	1- Forms of Business Organisation, Financial Decision making in a Firm, Objectives of Financial 2- Management, The Fundamental Principles of Finance, Building Blocks of Modern Finance, 3- Risk-Return Trade off, Agency Problem in Financial Management, Business Ethics & Social 3- Responsibility, Organisation of the Finance Function, Relationship of Finance to Economicsand Accounting, Emerging Role of the Financial Manager in India
Ratio Analysis	1- Meaning of Accounting Ratios, Classification of Ratios, Uses of Accounting Ratios, Limitations 2- of Accounting Ratios, Calculation and Interpretation of Various Ratios, Different Users 3- Their Use of Ratios
Financial Mathematics – Calculation of Interest & Annuities	1- What is Simple Interest? 2- What is Compound Interest? 3- Fixed and Floating Interest Rates, 4- Front-end and Back-end Interest Rates, Calculation of Interest Using Products/Balances, 5- What are Annuities? 6- Calculating the Future Value of an Ordinary Annuity, Calculating 7- the Present Value of an Ordinary Annuity, Calculating the Future Value of an Annuity Due, 8- Calculating the Present Value of an Annuity Due, Repayment of a Debt
Financial Mathematics – Calculation of YTM	1- Meaning of Debt, Introduction to Bonds, Terms Associated with Bonds, Types of Bonds, 2-Optionality in Bonds, Valuation of Bonds, Bond Value with Semi-annual Interest, Current Yieldon Bond, Yield-to-Maturity of Bond, Theorems for Bond Value, Illustrations, Duration of Bond, 3- Properties of Duration, Bond Price Volatility, Problems and Solutions
Financial Mathematics – Forex Arithmetic	1- Fundamentals of Foreign Exchange, Indian Forex Market, Direct and Indirect Quote, Some 2- Basic Exchange Rate Arithmetic, Forward Exchange Rates
Capital Structure and Cost of Capital	1- Meaning of Capital Structuring, Leverage/Gearing, Factors Influencing Decision on Capital 2- Structuring, Theories/Approaches on Capital Structuring, Net Income Approach, Net 3- Operating Income Approach, Traditional Position, Assumptions in the Approaches on Capital 4- Structuring, Taxation & Capital Structure, Cost of Debt, Preference, Equity, Determining the 5- Proportions, Weighted Average Cost of Capital (WACC), Factors Affecting the WACC, 6- Weighted Marginal Cost of Capital, Determining the Optimal Capital Budget, Divisional and 7- Project Cost of Capital, Floatation Cost and the Cost of Capital, Misconceptions surrounding 8- the Cost of Capital
Capital Investment Decisions/Term Loans	1- Discounted and Non-Discounted Cash Flow Methods for Investment Appraisal, Basic 2- concepts of term loans, Deferred payment Guarantees, Project financing, Difference between 3- term loan appraisal and project appraisal
Equipment Leasing/Lease Financing	1- Meaning of a Lease, Features 2- of a Lease, Types of Leases, Rationale for Leasing, Contentsof a Lease Agreement, Legal Aspects of Leasing, Finance Leases, Operating Leases, 3- Accounting of Lease Transaction in the books of Lessor and Lessee, Leasing as a Financing 4- Decision
Working Capital Management	1- Working Capital Cycle, Cash and Marketable Securities, Accruals, Trade Credit, Working 2- Capital Advance by Commercial Banks, Cash Budget Method of Lending, Regulation of Bank 3- Finance, Public Deposits, Inter- Corporate Deposits, Short-term loans from Financial 4- Institutions, Rights Debentures for Working Capital, Commercial Paper, Factoring & Forfaiting
Derivatives	Characteristics & Functions of Derivatives, Users of derivatives, Futures, Forward RateAgreement (FRA), Swaps, Options
Module D – Taxation and Fundamental of Costing
Taxation: Income Tax/TDS/Deferred Tax	Overview of Income Tax Act, Basic Overview of Deductions in Respect of Certain Incomes &Deduction 80QQB, 80RRB, 80TTA & 80U, TDS/TCS, Returns, Refund & Recovery
Goods & Services Tax	Meaning of Direct & Indirect Tax, Introduction to GST
An Overview of Cost & Management Accounting	1- Cost Accounting: Evolution, Meaning, Objectives and Scope, Concepts of Costs, 2-Classifications and Elements of Cost, Cost Centre and Cost Unit, Methods and Techniques of 3-Costing, Cost Accounting Standards, Management Accounting: Evolution, Meaning, 4- Objectives and Scope. Tools and Techniques of Management Accounting, Relationship of 5-Cost Accounting, Financial Accounting, Management Accounting and Financial Management
Costing Methods	1- Unit and Output Costing, Job Costing: Job Cost Cards, Collecting Direct Costs, Allocation of Overheads and its Applications, Batch Costing: 2- Features and Applications, Contract Costing:Features, Distinction between Job and Contract Costing, Progress Payments, Retention 3- Money, Escalation Clause, Contract Accounts, Accounting for Material, Accounting for Plant 4- Used in a Contract, Contract Profit and Accounting Entries, Process Costing: Features, 5- Applications and Types of Process Costing, Process Loss, Abnormal Gains and Losses, 6- Equivalent Units, Inter-Process Profit, Joint Products, By-Products and Accounting, ServiceCosting: 7-Features and Applications, Unit Costing and Multiple Costing, Application,Identification of Cost Unit and Cost Determination and Control
Standard Costing	1- Definition, Significance and Applications, Various Types of Standards, Installation of Standard 2- Costing System—for Material, Labour, and Overhead, Variance Analysis for Materials, Labourand 3- Overheads and Accounting Treatment of Variances, Benchmarking for Setting of Standards, Variance Reporting to Management
Marginal Costing	1- Meaning, Advantages, Limitations and Applications, Breakeven 2- Analysis, Cost-Volume ProfitAnalysis, P/V Ratio and its Significance, Margin of Safety, Absorption Costing: System of Profit 3- Reporting and Stock Valuation, Difference between Marginal Costing and Absorption Costing, 4- Income Measurement under Marginal Costing and Absorption Costing
Budgets and Budgetary Control	1- Budget Concept, Manual, Fixed and Flexible Budgets, Preparation and Monitoring of Various 2- Types of Budgets, Budgetary Control System: Advantages, Limitations and Installation, Zero 3- Based Budgeting, Programme and Performance Budgeting

PAPER 4 – Retail Banking and Wealth Management

Paper-4 has four modules, which are listed below:

1. Module A- Retail Banking
2. Module B- Retail Products and Recovery
3. Module C- Support Services – Marketing of Banking Services/Products
4. Module D- Wealth Management

Below, you will find a comprehensive outline of the syllabus for all four modules of Paper-4

PAPER 4 – Retail Banking and Wealth Management
Subjects	Topics
Module A- Retail Banking
Retail Banking: Introduction	1- Characteristics of Retail Banking; Advantages of Retail Banking; Constraints in Retail Banking; 2- Evolution of Retail Banking; 3- Prerequisite for Success of Retail Banking; 4- Challenges for RetailBanking Future of Retail Banking
Retail Banking: Role within the Bank Operations	Business Models
Applicability of Retail Banking Concepts and Distinction between  Retail and Corporate/Wholesale Banking	1- Applicability of Retail Banking Concepts; 2- Distinction between Retail and Corporate/ Wholesale Banking
Branch Profitability	1- Banking System: An Introduction; Banking in India; What is Profitability? 2- What is Profit? Gross 3- Profit, Operating Profit and Net Profit; Profit and Profitability in the context of Banking; 4- Traditional Measures of Profitability; The ROA (Return on Asset); Return on Equity (ROE) for 5- Banks; Branch Operating Efficiency; Strategies for Improving Efficiencies of Banking 6- Operations; Factors Affecting Profitability of Banks in India; 7- Profitability Analysis of Bank 8- Branches; Steps to Improve Branch Profitability; Essential Factors to Make Continuous 9- Improvement in Profitability
Module B- Retail Products and Recovery
Customer Requirements	Maslow’s Theory and Customer Requirements; Customer Requirements about Service Quality
Product Development Process	1- Product Development Process; Product Life Cycle; Product Lines of a Banker; Deposit 2- Products or Liability Products; Credit Products or Asset Products; Other Products and 3- Services; Other Fee Based Services – Distribution of third party products; New Product 5- Development; Stages in New Product Development; Constraints in New Product 5- Development; Product Management; Product Policy
Credit Scoring	1- What is a Credit Score?; Evolution of Credit Scoring; What is a Good Credit Score?; Credit 2- Scoring Model; Managing the Credit Score; Positive Side of Credit Score; Warning Signs in 3- Credit Score; Credit Information Companies in India; Issues in Credit Scoring; Mistakes in 4- Credit Scoring; Troubleshooting Credit Score
Important Retail Liability Products	1- Demand Deposits : An Introduction; Current Deposit: An Introduction; Main features of Current 2- Deposit Account; Advantage of Current Deposit Account; Documents required for openingvarious types of Current Accounts; Opening of Current Account; Operational Instructions in 3- Current Account; Transfer of Accounts; Inoperative Accounts; Closure of Current Account; 4- Savings Bank Account: An Introduction; Advantages and Importance of Savings Bank 5- Deposits to Customers; Who Can Open a Savings Bank Account?; Deregulation of interest in 6- Savings Deposit Account; Maintenance of Balance in Savings Bank Account and Interest 7- Payment; Restrictions on Transactions in SB Account; Services offered in Savings Bank 8- Accounts; Time Deposit – An Introduction; Periodicity of Time Deposit; Operational 9- instructions; Interest on Fixed Deposit; Term Deposit accounts of minors; Premature Paymentof FD; Operational Issues of FD; Advances Against Bank’s own Time Deposit Receipts; 10- Renewal of FD; Recent Rule of RBI on overdue FD; Form 15 G/ 15 H; Deposit of TDS toIncome Tax Department by Banks; 2 in 1 Account; Recurring Deposit (RD)
Important Retail Asset Products	1- Home Loans; Housing Loan under Prime Minister’s Awas Yojana (PMAY); 2- Home Improvement 3- Loans; Home Decor Loans; Auto/Vehicle Loans; 6- Personal Loans; Educational Loans; 7- OtherRetail Loans; Processing of Retail Loans
Credit and Debit Cards	1- Credit Cards; 2- Charge Cards; 3- Pre-paid Cards; 4- Debit Cards; 5- Co-branded Cards; 6- ContactlessCards
Remittance Products	1- Electronic Payment Systems; National Electronic Funds Transfer (NEFT); Real Time Gross 2- Settlement (RTGS); Electronic Clearing Services (ECS); National Automated Clearing House 3- (NACH) System; Aadhaar enabled Payment System (AePS); Bharat Bill Payment System(BBPS); Benchmarking India’s Payment System
Digitisation of Retail Banking Products	1- Technology in Retail Banking; Technology Processes in Retail Banking; Some Important User 2- Friendly Features; Customer Analytics; Institute for Development and Research on Banking 3- Technologies (IDRBT); Indian Financial Network (INFINET); Structured Financial Messaging 4- System (SFMS); National Financial Switch (NFS); Indian Banking Community Cloud (IBCC); 5- Wealth Management Solutions; Digital Lending
Role of AI and Technology in Retail Banking	1- Dimensions of Banking Technology; Banking Today; Relationship between Banking and 2- Technology; Evolution of Banking Technology; A New Era in Banking; Evolution of Banking 3- Technology in India; Challenges towards adoption of Technology by Indian Banks; Technology 4- in Retail Banking; Benefits of Technology in Retail Banking; Artificial Intelligence (AI); 5- Difference between Artificial Intelligence (AI) and Automation; Evolution of Artificial 6- Intelligence; Artificial Intelligence Industry in India; Artificial Intelligence in Indian Banking 7- Industry; Indian Banks and the Technology; Why AI in Banking Industry?; Benefits of Artificial 8- Intelligence Technology in Banking and Finance; Artificial Intelligence in Retail Banking; 8- Artificial Intelligence in Retail Banking in India; The Challenges Facing India’s AI 10- Development; Benefits of AI in Retail Banking
Recovery of Retail Loans	1- Repayment in Retail Loans; Default and Re-scheduling in Retail Loans; Monitoring of Loan 2- Accounts; Classification of Irregular Loan Accounts; Recovery Policy of Banks; Securitizationand Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 3- (SARFAESI Act); Debt Recovery Tribunal (DRT); Recovery through Lok Adalat; Engaging 4- Direct Recovery Agents
Management Information Systems	1- The main elements of MIS; Role of Management Information Systems; Role of MIS inImproving decision making; Role of MIS in Banking Industry; Designing MIS for a Bank; Issues 2- Related to Management Information System (MIS); Suggestions for Solution to MIS relatedIssues
Securitization	Securitization of Assets
Module C – Support Services – Marketing of Banking Services/Products
Marketing – An Introduction	Marketing in Retail Banking; Marketing Mix in Retail Banking
Delivery Channels in Retail Banking	1- Channel Experience; Physical/Direct Channels – Branch; Automated Teller Machines; Point 2-of Sale Terminal; Mobile Banking; Internet Banking; Customer’s Liability on Unauthorized 3- Electronic Transactions
Delivery Models	1- Delivery Models; Internal Customers – Staff at the Branch Level; Dedicated Marketing 2- Managers; Direct Selling Agents (DSAs); Tie-up with Institutions/OEMs/Dealers, etc.
Customer Relationship Management in Retail Banking	1- Customer Relationship Management in Retail Banking; Why CRM?; Implementation Aspectsof CRM in Banks; Implementation Process of CRM in Banks; Implementation Stages in CRM; 2- Benefits of CRM; Impact of CRM on Customer Satisfaction
Service Standards for Retail Banking	1- Members of BCSBI; Main Aims and Objects; Code of Banks’ Commitment; Code of Banks 2- Commitment to Micro and Small Enterprises; Function of BCSBI; Code Compliance Rating; 3- Customer Grievances Handling Mechanism; General Information
Marketing Information Systems- A Longitudinal Analysis	1- Functions of MKIS; Components of MKIS; The MKIS Model; Observations; Usage of 2- Computers in MKIS; Supports for Marketing Management; Supports for Marketing Mix 3-Decisions; Use of Decision Models; Performance of MKIS; Recommendations; Advantages of MKIS
Module D – Wealth Management
Importance of Wealth Management	1- Wealth Management – Broad View; Wealth Management Business Structures; Wealth 2- management process; Wealth Management Products and Services; Alternative asset; Bond; 3- Insurance; Mutual fund; Real estate Service; Retirement Planning; Strategic Business 4- Strategy; Will Writing; Private Wealth Management; Personal Financial Planning; Wealth 5- Management Assessment; Private Banking; Benefits of Wealth Management; Importance of Wealth Management
Investment Management	1- Element of Investment; Basics of Investment Management; Steps in Investment Management; 2- Investment Banking; Services being offered by Full-service Investment Banks; Investment 3- Bank Organizational Structure; Investment Management Vs Investment Banking; Portfolio 4- Management; Objectives of Portfolio Management; Key Elements of Portfolio Management; 5- Portfolio Management Vs Investment Banking; Role of Portfolio Manager; Portfolio 6- Management Service Vs Mutual Funds (MFs); Types of Portfolio Management Services; Stepsof the Portfolio Management Process; Advantages of Portfolio Management Services; 7- Disadvantages of PMS; Recent developments in the Portfolio Management Services area inIndia
Tax Planning	1- Classification of Tax Structure in India; Financial Year; Assessment Year; Previous Year; 2- Concept of Previous Year & Financial Year vis-a-vis Assessment Year; Residential Status forIncome Tax; A few important terms in Income Tax; Heads of Income for computation of thetotal income; Income Tax Slab rate for FY 2021-22 (AY 2022-23); Conditions for opting NewTax Regime; Example for Old Tax Regime Vs New Tax Regime & which is better; Income TaxSlabs for non-individual entities; Investment Products for Tax Savings; Estate Planning-TaxPlanning through Wills/ Trusts; Capital Gains Tax
Other Financial Services Provided by Banks	1- Distribution of Third Party Products in Retail Banking; Mutual Fund Business; Insurance 2- Business; Some Social Security Insurance Schemes; Cross Selling; Depository Services by 3- Banks; Portfolio Management Services; Factoring; Other Agency Business by Banks
Additional Reading Material on Home Loans Lender’s Appraisal Procedure	1- Appraisal Procedures; Application Form; Documents to be Submitted for Availing a Home 2- Loan; Application Received through Agent; Appraisal of Loan Request; Other Relevant Issuesat Pre-sanction Stage; Documentation; Mortgage; Registration of Documents; Detection ofForged and Fabricated Title Deeds; Other Securities; Registration of Charges with CERSAIon Security Internet; Monitoring; Closure of Account; Home Loan Frauds
Housing Finance and Tax Planning	Tax Benefits in Respect of Housing Finance
Mortgage Advice	1- Development of “Home Information Packs”; Time Value of Money-interest and Annuities 2- ; Capital Gains; Loan Calculator and Loan Amortization Schedule
Valuation of Real Property	Who does Valuation?; Land with Building; Life of Structures; Sinking Fund; Reverse Mortgage

Related Topics

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FAQs

CONCLUSION

JAIIB 2023 is a certification course for banking professionals conducted by the Indian Institute of Banking and Finance (IIBF). The course comprises three papers, namely Principles and Practices of Banking, Accounting and Finance for Bankers, and Legal and Regulatory Aspects of Banking. The exam pattern for JAIIB 2023 is online with 120 multiple-choice questions (MCQs) for each paper, with a duration of 2 hours for each paper. The eligibility criteria include being a member of the IIBF, passing the 10+2 examination or its equivalent, and no age limit. To prepare for JAIIB 2023, one needs to study the prescribed syllabus thoroughly, practice previous years’ question papers and sample papers, refer to standard textbooks and study materials, and join online coaching classes or attend offline coaching classes. The passing criteria for JAIIB 2023 requires scoring at least 50 out of 100 marks in each paper, a minimum of 45 marks out of 100 in aggregate in all three papers, and there is no negative marking in the JAIIB exam.